Privacy Policy

Who We Are

Escape Verse is a trading name of InfaCloud Ltd, registered in England and Wales, company number 17083830. Registered office: 2 Peel Court, 24 St. Cuthberts Way, Darlington, County Durham, DL1 1GB. Payments show on your bank statement as InfaCloud. You can write to us at that address, or use our contact form.

Escape Verse makes online escape rooms that you play in your web browser. When this policy says we, us or our, it means Escape Verse.

If you have a question about your information, or want to use any of your rights below, get in touch.

What We Collect

As little as we can. Most of the time you play, we collect nothing at all.

When You Send Us A Message

Your name, email address, the topic you pick and your message.

When You Send A Gift

Your name and email address, the name and email address of the person you are sending it to, the room, the day you want it to arrive and your message.

When You Make An Account

Your first name, your email address and a password, which is stored scrambled so nobody, including us, can read it. While you play a premium room we also keep a copy of your progress and best times with your account, so you can carry on from any device.

When You Ask About New Rooms

Your email address.

When You Buy A Room

Your name, email address and what you bought. Card payments are handled by our payment provider. We never see or store your full card details.

When You Play

Your progress, best times and settings are saved in your own browser, on your own device. If you are logged in, a copy of your progress is also kept with your account. Our Cookie Policy lists exactly what is stored.

When You Visit

Like every website, our web server keeps short logs of visits, including your IP address, your browser and the pages you asked for. We use them only to keep the site running and secure, and they are deleted after a few weeks.

Why We Use It

• To reply to you. When you message us, we use your details to answer. That is in our legitimate interest, and yours.
• To run your account. Your account lets you play premium rooms and keeps your progress. That is to carry out our contract with you.
• To deliver what you buy or send. We need your details to fulfil your order or gift. That is to carry out our contract with you.
• To tell you about new rooms. Only if you ask us to. That is based on your consent, and you can stop the emails whenever you like.
• To keep records. We keep order records because the law says we must.

We do not sell your information, we do not use it for advertising and we do not make automated decisions about you.

Who We Share It With

Only the companies that help us run Escape Verse, and only what they need:

• our website host, which stores the site and anything sent through its forms
• our email provider, which delivers our emails
• our payment provider, which takes card payments
• Google Fonts, which supplies the lettering on the site. Your browser fetches the fonts straight from Google, so Google sees your IP address.

We will also share information if the law requires us to.

How Long We Keep It

• Accounts and saved progress: until you ask us to delete your account.
• Messages: up to two years, then deleted.
• Orders and gifts: six years, for our tax records.
• New room emails: until you ask us to stop.
• Server logs: a few weeks.

Your Rights

Under UK data protection law you can ask us to show you the information we hold about you, correct it, delete it, stop or limit how we use it, or pass it to someone else. If we rely on your consent, you can take it back at any time.

Just get in touch and we will reply within a month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.

Children

Some of our rooms are made for families and children are very welcome to play them. We do not knowingly collect information from children under 13. If a child wants to send us a message, please send it for them.

Changes

If we change this policy we will update the date at the top of the page, and if the change is a big one we will make it obvious.